Delivery and Returns
(Expected delivery time starts from the date the order is shipped.)
For orders above 230€ delivery in Greece is free of charge!
Orders over 350€, receive free worldwide delivery!
Expected delivery time shall vary depending on the destination country.
Orders are processed Monday through Friday.
Greece | 2-5 € (1-3 working days)
EU countries | 25€ (2-4 working days)
USA, Canada, Mexico | 30€ (3-6 working days)
Rest of the world | 30€ (3-5 working days)
Timeline above is indicative only and cannot be guaranteed.
Shipping fees include handling and packing fees as well as postage costs. Boxes are amply sized, and your items are well-protected.
Both the item prices as well as the shipping charges do not include customs fees, import taxes, or duties.This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Please check carefully your local custom tax and duty costs.
Returns are free and accepted within 15 working days upon receiving the order for a refund or exchange.
For returns please contact firstname.lastname@example.org.
Products returned must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. The soles of shoes must be perfectly intact. DI GAIA strongly recommends that customers try on DI GAIA shoes on a particularly soft and smooth surface. Customers must not attempt to modify, handle or repair them. Otherwise, DI GAIA reserves the right to refuse returns and refund of products.
Products must keep the original label and must be sent back inside the original packaging (box, accessories, inserts, protection, leaflets, etc.).
Purchases must have been made directly at digaia.com. If purchased with another retailer, please contact them directly to coordinate a return.
We will do a quality check of the returned product and will issue the refund only if it meets the return policy conditions.
Please note that the shipping fees of the order are non-refundable.
Only in case of a defective product we will refund the whole amount.
Refunds can only be remitted to the initial credit card, PayPal or bank account used for the order transaction. You will be asked to provide your refund payment details.
Refunds are processed within 15 working days after the items have been received and the time may vary depending on the bank or credit card company.
Greece: Returns from Greece are free of charge with our company's courier service. For more information, please call us at 210 7240635 or email us at email@example.com
Rest of the World: Please note that the return cost will be deducted from the cost of the item purchased which is being refunded, to cover the return costs. Please not that outside the EU, customs duties and sales taxes are non-refundable through DI GAIA. For further information regarding your return, you can contact us firstname.lastname@example.org.