Delivery and Returns
Expected delivery time starts from the date the order is shipped, not the date the order is placed on the website. Expected delivery time shall vary depending on the destination country. Orders are processed Monday through Friday.
Delivery within Greece is free of charge.
Greece | FREE EXPRESS (1-2 working days)
EU countries | 17€ (2-4 working days)
USA, Canada, Mexico | 21,00€ (3-6 working days)
Rest of the world | 21,00€ (3-5 working days)
Timeline above is indicative only and cannot be guaranteed.
Shipping fees include handling and packing fees as well as postage costs. Boxes are amply sized, and your items are well-protected.
Both the item prices as well as the shipping charges do not include customs fees, import taxes, or duties.This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Please check carefully your local custom tax and duty costs.
For orders equal to or greater than 350€, shipping is free!
For returns please contact email@example.com. Free returns within 15 working days of purchase for a refund or exchange.
Products returned must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. The soles of shoes must be perfectly intact. DI GAIA strongly recommends that customers try on DI GAIA shoes on a particularly soft and smooth surface. Customer must not attempt to modify, handle or repair them. Otherwise, DI GAIA reserves the right to refuse returns and refund of products.
Products must keep the original label and must be sent back inside the original packaging (box, accessories, inserts, protection, leaflets, etc.).
Purchases must have been made directly at digaia.com. If purchased with another retailer, please contact them directly to coordinate a return.
Only in case of a defective product we will refund the whole amount.
We will do a quality check of the returned product and will issue the refund only if it meets the return policy conditions.
Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction. You will be asked to provide your refund payment details. Please note that the refunded amount will be reduced by the return cost as detailed below. Processing time may vary depending on the bank or credit card company.
Greece: Returns from Greece are free of charge, using our DHL courier account. Please call us at 210 7240635 or email us at firstname.lastname@example.org
Rest of the World: Please note that the return cost will be deducted from the cost of the item purchased which is being refunded, to cover the return costs.Please not that outside the EU, customs duties and sales taxes are non-refundable through DI GAIA. For further information regarding your return, you can contact us email@example.com.