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Terms of Delivery and Returns


Expected delivery time shall vary depending on the destination country. 
Orders are processed Monday through Friday.

Greece: Free / 1-3 business days (Cash on Delivery 4€)
EuropeDHL Express Shipping - € 20,00 / Ships next day
               DHL Standard Shipping - € 10,00 / 5 to 7 business days
USA & CanadaDHL Express Shipping - € 30,00 / 2 to 3 business days
Rest of the world: DHL Express Shipping - € 30,00 / 2 to 3 business days
Timeline above is indicative only and cannot be guaranteed.

Shipping fees include handling and packing fees as well as postage costs. Boxes are amply sized, and your items are well-protected.

Both the item prices as well as the shipping charges do not include customs fees, import taxes, or duties. This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Please check carefully your local custom tax and duty costs.


Products returned must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. The soles of shoes must be perfectly intact. DI GAIA strongly recommends that customers try on DI GAIA shoes on a particularly soft and smooth surface. Customers must not attempt to modify, handle or repair them. Otherwise, DI GAIA reserves the right to refuse returns and refund of products.

Products must keep the receipt and must be sent back inside the original packaging (box, accessories, inserts, protection, leaflets, etc.).
Purchases must have been made directly at If purchased with another retailer, please contact them directly to coordinate a return.


We will do a quality check of the returned product and will issue the refund only if it meets the return policy conditions.

Please note that the shipping fees of the initial order are non-refundable.

Only in case of a defective product we will refund the whole amount.
Refunds can only be remitted to the initial credit card, PayPal or bank account used for the order transaction. You will be asked to provide your refund payment details.

Refunds are processed within 15 working days after the items have been received and the time may vary depending on the bank or credit card company.

Greece: Returns from Greece are free of charge with our company's courier service. For more information, please call us at 210 7240635 or email us at

Europe/Rest of the World: The return cost will be deducted from the cost of the item purchased which is being refunded, to cover the return costs. Please note that outside the EU, customs duties and sales taxes are non-refundable through DI GAIA. For further information regarding your return, you can contact us